telemarketing the same as call center and contact center

Although these marketing models focus whatsapp lead on customer contact, there are differences related to the needs of each service.

Telemarketing is a sales and customer service technique carried out over the telephone. A call center is a place where customer service operations are carried out over the phone. On the other hand, a contact center expands the channels, including email, chat and social networks , to offer more comprehensive support. telemarketing , the customer service team is prepared and oriented to receive customer complaints and suggestions. That is why areas such as Customer Service (SAC), sales, technical support, etc., adopt this category of telemarketing .

What are the types of telemarketing?

Call centers are usually divided into two types each of these models has its particularities of telemarketing : inbound and active. Below we show you the main differences between these two modalities:

In incoming telemarketing , the customer service team is prepared and oriented to receive customer complaints and suggestions. That is why areas such as Customer Service (SAC), sales, technical support, etc., adopt this category of telemarketing .

Since contact comes from the consumers themselves, the ideal situation is for the call center team to be prepared to meet demands and offer the best possible solution, contributing to customer loyalty.

Is telemarketing the same as call center and contact center?

Although these marketing models uab directory focus on customer contact, there are differences related to the needs of each service.

Telemarketing is a sales and customer service technique carried out over the telephone. A call center is a place where customer service operations are carried out over the phone. On the other hand, a contact center expands the channels, including email, chat and social networks , to offer more comprehensive support..