The Repentance Law is an important protection for consumers, ensuring that they can cancel a purchase made outside of a commercial establishment. It is especially relevant in the context of online purchases, where the consumer does not have the opportunity to personally check the product before purchasing.
Article 49 of the Consumer Protection Code establishes that the consumer has the right to regret the purchase within 7 calendar days, counting from the receipt of the product or the signing of the contract.
During this period, the consumer can exercise their right job function email list to withdraw without having to justify the reason for the withdrawal. This is an important guarantee to avoid impulse purchases or situations in which the consumer realizes that the product does not meet their expectations.
A fundamental characteristic of the Repentance
Law is that the consumer has the right to receive the full value of the product back, including the shipping cost, if applicable. In addition, the supplier the program includes the is oblig to make the refund within 7 days, counting from the return of the product.
It is important to note that the right to withdraw does not apply to all situations. There are exceptions provid for in the legislation, such as in the cases of personaliz products, perishables, digital mia, among others.
Therefore, it is essential to check the specific conditions of each purchase and consult the Consumer Protection Code to understand the applicable rights.
When does the law of repentance apply?
The Law of Repentance, also known as the right of Repentance, is legislation that guarantees the consumer the right to cancel a purchase made outside of a commercial establishment.
It applies in situations where the transaction occurs via telephone, internet, catalog, telemarketing and other similar means, in which the consumer does not have direct contact with the product or service before purchase.
The main objective of the Repentance Law is to offer protection to consumers, taking into account that purchases made in virtual environments or by china business directory telephone do not offer the same opportunity to evaluate the product as in a physical store. Therefore, the consumer has the right to regret the purchase and cancel the transaction within a certain period of time.
The deadline to exercise the right of withdrawal is 7 calendar days, counting from the receipt of the product or the signing of the contract.
During this period, the consumer can return the product or cancel the service without having to provide justification or incur any penalty.
By exercising the right of withdrawal
The consumer has the right to receive the full value of the product back, including the shipping cost, if applicable. In addition, the supplier is oblig to make the refund within 7 days from the return of the product or cancellation of the service.
It is important to emphasize that the consumer also nes to take some precautions when exercising the right to withdraw. The product must be return in perfect condition, with no signs of use or damage.
