If you can’t hear, ask again
If you can’t hear what the other person is saying, ask them again. When it’s noisy around you, it can be hard to hear. If the telephone communication environment is poor, words may be cut off and you may not be able to understand. The appropriate response is to apologize briefly and ask them to speak again.
If you smile when you call back, you will make a good impression on the other person. On the phone, you cannot see the other person’s face, and your voice is the only means of communication. When calling back, you may feel sorry and your expression may become gloomy. However, when calling back on the phone, your expression cannot convey your feelings of regret.
On the contrary, if telemarketing data you answer the phone in a positive, clear, and easy-to-understand voice, the other person will have a better impression of you. Your voice will naturally be brighter, so make a conscious effort to smile when answering the phone.
Example of a conversation when calling back
When a person in charge calls back, there is a standard way of speaking. Here are some examples of conversations to use the program includes the when returning a call.
1. Basic Response
The basic flow of a call back response is as follows:
“This is XX from XX Co., Ltd. Is Mr. △△ here?”
“Please wait a moment. I’ll connect you to △△.”
“Thank you data on for your help. This is △△.”
“This is XX from XX Co., Ltd. I’m sorry I wasn’t able to answer the phone earlier. Is it okay to call now?”
The basic rule is to ask the other person to connect the phone to you, apologize for not being able to answer the phone, and then ask if the timing of your call back was bad, before moving on to the requirements for the call.
