Long-term absence due to business trip, etc.
In cases where someone is away on a business trip and will be away for an extended period of time, it is necessary to respond flexibly. You can check the schedule of the person in charge and say, “I will be away until XX date.” In the case of urgent matters, it will be appreciated if you respond with something like, “XX is away on a business trip. I will be away until XX date, but I will ask them to call you back, so could you please give me your contact information?” If you are on a business trip overseas and there is a large time difference, it is preferable to inform them of this and suggest responding by email or SMS.
Not available as I’m off work
The person in charge may be taking a half-day off or working flextime. There may be cases where the person in charge is telegram data absent because they have left work and are not at the office when you receive a phone inquiry after regular hours. If the person in charge is absent, you can simply say, “I’m sorry. Mr. XX has left work today.” If there is someone who can take over, you can suggest, “I can immediately connect you to Mr. XX’s boss, Mr. XX. Would that be okay?”
When your staff is teleworking, you need to be flexible in how you handle phone calls. If you are teleworking! and not in the office, but you can transfer the call, transfer it to the staff. If you are teleworking and not fundamentals of business psychology sure if you can contact them, or if the customer wants to have a face-to-face consultation in the office, it is appropriate to say, “XX is working from home today.” If it is urgent, contact the staff and tell them you will call them back.
Tips for answering the phone when the person in charge is not available
When the person in charge is not available, customers are frustrated because they cannot receive immediate data on assistance. It is important to understand the customer’s feelings and respond to phone calls with consideration. Here are some tips on how to respond to phone calls when the person in charge is not available.
